French and English Customer Support
The role of a French and English customer service representatives assists French or English customers with complaints and queries, provides information about goods and services, orders, and returns, and assists in the return process. They might be considered as having a part in sales if they are able to explain the goods to consumers and address any concerns they may have.
What We're Looking For
Responsibilities
What's In It For You?
What We're Looking For
- Good command of the French and English language, both orally and in written.
- Some experience in customer service.
- Some experience in troubleshooting, preferably in multi-channel support environments.
- Ability to work in a fast-paced environment, handling multiple priorities and demonstrate continual service improvement.
- Some knowledge of FTP, Salesforce, GDS, SQL and Concur Travel and Expense is preferred.
- Are motivated by the idea of making money in an environment where the bonuses are uncapped.
- Are looking for an energizing and exciting work place.
- Are not afraid to be target-driven, both as an individual and as part of a team.
Responsibilities
- Provide exceptional customer service.
- Positively represent the company with timely updates and educated responses.
- Responsible for following up with external clients on quality issues.
- Manage or participate in quality improvement initiatives.
- Documents query in CRM, following agreed-upon norms.
What's In It For You?
- Exceptional earning potential – Base Salary + Uncapped Bonus Structure.
- Benefit Package (travel card, health insurance, and additional benefits).
- Team building exercises on a regular basis, as well as additional chances for promotion.
- Strong, positive team spirit and an energetic multinational culture characterize the Monday-Friday workweek at this company.
- Opportunity to advance one’s professional path. We are willing to reward top achievers with advancement opportunities inside the organization.